Knowledge base

Most Popular FAQ's

1.
What is HandiFox™ Sales?
2.
What is HandiFox™ Inventory?
3.
What is the difference between Single Location and Multi-Location modes?
4.
What additional software is needed to connect PDA to PC with HandiFox™ installed?
5.
Does installation require any special conditions or preparations?

General

What is HandiFox™ Sales?
What is HandiFox™ Inventory?
What is the difference between Single Location and Multi-Location modes?
What are HandiFox™ modules?
What mobile platforms are supported by HandiFox™?
Can I have HandiFox™ on both Windows Mobile and Android devices and use them together?
What are the system requirements for HandiFox™?
Which version of QuickBooks® does HandiFox™ integrate with and support?
Can I run HandiFox™ without integrating with QuickBooks®?
What additional software is needed to connect PDA to PC with HandiFox™ installed?
Does installation require any special conditions or preparations?
What type of items, configured in QuickBooks® does HandiFox™ support?
How does HandiFox™ integrate with QuickBooks®?
Can I change the QuickBooks® company file (.QBW) that HandiFox™ is integrated with?
How is handheld synchronization performed? Do I have to connect the handheld with a cable every time?
What do I need to know if I am going to synchronize over Internet?
Can I automatically import barcodes into the HandiFox™ application?
Does HandiFox™ handle multicurrency?
What is the maximum number of items I can have in HandiFox™?
Can I change the system time on the desktop?

Installation

Can somebody help me with deploying HandiFox™ at my company?
How to install HandiFox™ on a PC?
Can HandiFox™ be installed when QuickBooks® is opened?
What is the “Application Certificate” window in QuickBooks® and what permissions should HandiFox™ have for correct work?
How to install HandiFox™ on a Windows Mobile handheld?
How to install HandiFox™ on an Android device?
Is HandiFox™ data kept after uninstalling HandiFox™?
How can I save HandiFox™ specific data?

Upgrades

What is an upgrade?
On what conditions are upgrades provided?
Where do I get the upgrade?

Backups

How to backup HandiFox™ data?

Licensing

What is the trial period?
How do I apply the license?
How can I check the license information?
How can I use more handheld devices than defined in the license?

Scanner

How can I scan barcodes with an Android device?

Support

After applying customer credit to an invoice, the invoice does not seem to have updated in HandiFox™.
Who do I contact if I have difficulties or more questions?

General

What is HandiFox™ Sales?

HandiFox™ Sales allows your sales team:

  • Manage list of customers
  • Take sales orders from customers (with QuickBooks® Premier)
  • Deliver sales orders to customers -create invoices with customer’s signature
  • Create credit memos
  • Create sales receipts
  • Accept payments from customers
  • Create pick list for filling an order or invoice (only for warehouse)
  • Create packing slip for an order or invoice packaging (only for warehouse)

It can print reports for these transactions in the field.

HandiFox™ Sales also includes all of the functions of HandiFox™ inventory as well as barcoding, receiving POs, and inventory counting functions of HandiFox™ Inventory.

HandiFox™ can operate in Single Location and Multi-Location modes.

Handheld computer can be synchronized with QuickBooks® through wireless Internet links or by direct connection to the QuickBooks® computer.


What is HandiFox™ Inventory?

HandiFox™ Inventory Management System extends your QuickBooks® Pro, Premier, Canada, Enterprise or Accountant packages to your warehouse, receiving dock, or cycle counts.

HandiFox™ Inventory allows:

  • Assign bar codes to your inventory items
  • Review inventory quantity on hand, sales price, cost data
  • Perform inventory counting
  • Create, view and edit purchase orders generated in QuickBooks® or handheld
  • Receive Purchase Orders

It can print reports for these transactions in the field.

HandiFox™ Inventory can operate in Single Location and Multi-Location modes.

Handheld computer can be synchronized with QuickBooks® through wireless Internet links or by direct connection to the QuickBooks® computer.


What is the difference between Single Location and Multi-Location modes?

HandiFox™ Single Location mode allows tracking the quantity of inventory items only for one corporate inventory warehouse.

One or several handheld devices work with the same inventory as in QuickBooks®, the Quantity On Hand of inventory items on each handheld device coincides with the Quantity On Hand in QuickBooks®.

HandiFox™ Multi-Location mode opens up possibility to store inventory and sell items at different locations. For example, you might store and sell inventory at different warehouses or in multiple trucks. Every handheld device works with its own independent inventory. Inventory information (including QOH) is unique for every device. Orders could be created by different locations and delivered (invoiced) by any location. Inventory can be transferred from one location to another.

When HandiFox™ is installed there is only one main location (main warehouse) created by default. You will need to create the mobile location for each warehouse or truck you want to store inventory at. Each handheld can be assigned to manage main or mobile location.

For handhelds assigned to manage a main location:

  • Several handheld devices can be assigned to the main location
  • Each main location has the whole subset of inventory items configured in QuickBooks®

For the handhelds assigned to manage a mobile location:

  • Only one handheld device can be assigned to each of the mobile locations
  • Each mobile location could have the subset of inventory items configured in QuickBooks®.

Both Multi-Location and Single Location modes are supported for Inventory and Sales versions of HandiFox™.

HandiFox™ mode (Multi-Location or Single Location) is selected during installation of HandiFox™. HandiFox™ should be uninstalled and reinstalled in order to switch from one mode to another.


What are HandiFox™ modules?

HandiFox™ consists of three main components:

1) HandiFox™ application on a handheld computer (PDA device). This application allows the user to:

  • Perform Inventory Counting (counting of all or selected inventory items)
  • Create, Edit and Receive purchase orders (partially or in full)
  • Manage Inventory items (find appropriate item, view its details and edit barcodes)
  • Manage list of customers (edit customer information, create new customers)
  • Create Sales Orders, Invoices, Credit Memos, Sales Receipts and Accept Payments
  • Transfer Inventory between locations (only for Multi-Location Mode)
  • Print reports using wireless printers

2) Desktop module. It consists of:

  • Handheld synchronization service. It provides the synchronization between the handheld devices and the desktop computer
  • QuickBooks® synchronization service. It provides synchronization between a handheld device and the QuickBooks® application running on a desktop computer
  • System monitor. It appears in the system tray as a gray, yellow or red HandiFox™ icon depending on the current status. It allows the user to:
    • Start/Stop handheld synchronization
    • Start/Stop synchronization with QuickBooks®
    • View Log
    • Register a new license file
    • About. View information about the HandiFox™ system (name and version of software)
    • Exit HandiFox™ System Monitor

3) QuickBooks® Integrated Module. In QuickBooks®, it is accessed by selecting HandiFox™ under the File menu. It consists of the following windows:

For Multi-Location and Single Location Mode:

  • Barcodes List (view, generate, edit and print barcodes for inventory items)
  • Counting Sessions (view, void and apply counting sessions created on handheld)
  • Export\Import (exporting and importing inventory barcodes, device list, transaction numbering, quantity on hand by location)
  • Generate Purchase Order (generating purchase orders for items are needed to be replenished)
  • Handheld Device Manager (manage synchronized devices)
  • Handheld User Manager (create, edit and delete handheld users)
  • Settings (configure HandiFox™ settings, see the "System Initialization" section)
  • View/Print Invoice (viewing and printing Invoices and Sales Receipts with customer signature)

For Multi-Location Mode:

  • Assign Purchase Order (assigning Purchase Order to mobile location)
  • Create Mobile Location’s Inventory List (populating mobile location's inventory list with items)
  • Inventory Transactions by Location (viewing the lists of transactions that affected the value of inventory at some location during a particular time period)
  • Mobile Locations Manager (viewing, creating and editing mobile locations)
  • QOH Viewer (allows to view and adjust item's QOH at every location)
  • Transfer Center (viewing and creating transfers)
  • Transfer Discrepancy Report (analyzing transfers created in the system for discrepancies)


What mobile platforms are supported by HandiFox™?

HandiFox™ can operate under Windows Mobile and Android operating systems. Please refer to System Requirements for the recommended device models and OS versions.


Can I have HandiFox™ on both Windows Mobile and Android devices and use them together?

Yes. You can use Windows Mobile and Android devices at the same time. For example, you can have 2 WM devices and 1 Android device, or any other numbers – it will not matter for HandiFox™, your data will still be synchronized correctly across all of your devices and QuickBooks®.


What are the system requirements for HandiFox™?

You can always view the most up-to-date version of the requirements on the System Requirements page.


Which version of QuickBooks® does HandiFox™ integrate with and support?

All Quick Books versions currently supported by HandiFox™ are listed on the System Requirements page.


Can I run HandiFox™ without integrating with QuickBooks®?

No. HandiFox™ takes all lists and transaction data from QuickBooks®, so it can't operate without integration with QuickBooks®.


What additional software is needed to connect PDA to PC with HandiFox™ installed?

For a Windows Mobile handheld you will need Active Sync or Windows Mobile Device Center. No additional software is needed for Android devices. Find more details on the System Requirements page.


Does installation require any special conditions or preparations?

These easy preparations will save you a lot of time during the process:

  • Make sure you have HandiFox™ setup file that can be downloaded from this website (the download link will be provided for you at request).
  • Find out the exact location and name of QuickBooks company file you currently use. (You can view it by pressing F2 in QuickBooks while the company is opened. This will open a window with company information.)
  • If you don’t know the administrator login and password for QuickBooks, find them out. You will need the password for the user named Admin, no other user will suit for this task.
  • If you are going to use a Windows Mobile handheld, install Windows Mobile Device Center (Windows Vista, 7 and 8) or Active Sync (Windows XP).
  • During the installation, QuickBooks must be switched to Single User mode, therefore nobody else will be able to work with QuickBooks. Make sure nobody has some urgent work to do at the time of installation.


What type of items, configured in QuickBooks® does HandiFox™ support?

HandiFox™ supports only items of type Inventory Part, Inventory Assembly and Service, as well as Other Charge items with fixed amount. Items of other types (Non-inventory Part) are not loaded to HandiFox™.


How does HandiFox™ integrate with QuickBooks®?

Integration of HandiFox™ with QuickBooks® is performed during installation of HandiFox™. No additional actions are needed from the user.


Can I change the QuickBooks® company file (.QBW) that HandiFox™ is integrated with?

QuickBooks® company file (.QBW), which HandiFox™ integrates with, is selected during installation of HandiFox™. HandiFox™ should be uninstalled and reinstalled in order to change .QBW file - all HandiFox™ specific data (e.g. handheld users, barcodes, registered handheld devices) is lost in this case.


How is handheld synchronization performed? Do I have to connect the handheld with a cable every time?

There are three ways handhelds can connect to the computer where HandiFox™ is installed:

  • USB connection (you will need to connect the device to the PC with a cable or put it into the cradle);
  • Wi-Fi connection – if you have a Wi-Fi access point through which the handheld can connect to your local network;
  • Internet connection: if the handheld has a data plan, it can connect to the PC with HandiFox™ and synchronize literally from anywhere.


What do I need to know if I am going to synchronize over Internet?

If you are going to synchronize over Internet using a data plan on your handheld, you will also need to forward port 2439 from the PC with HandiFox™ to outside of your local network. Ask your system administrator to do it, or see the documentation for you router. It is also highly preferable to have a static IP address (one that doesn't change on every new connection to your provider). If your IP address is dynamic, you will have to enter the new IP in the Server Address field every time it changes. In this case you can request a static IP from your Internet service provider. The other option is to use dynamic DNS services, such as No-IP.com, which track your changing IP address and provide you with a constant domain name to use for connection.


Can I automatically import barcodes into the HandiFox™ application?

HandiFox™ Export/Import feature allows importing barcodes for the items from the file created in Microsoft Excel. For more information see HandiFox™ User Manual.


Does HandiFox™ handle multicurrency?

No, at this time HandiFox™ does not handle multicurrency.


What is the maximum number of items I can have in HandiFox™?

Theoretically HandiFox™ could handle any number, but you may face performance issues if you have noticeably more than 20000 items.


Can I change the system time on the desktop?

No, this may lead to data inconsistency.


Installation

Can somebody help me with deploying HandiFox™ at my company?

Yes, you can always contact the support service and receive assistance with installation at the time comfortable for you.


How to install HandiFox™ on a PC?

Download the installation software and run the EXE file on the PC with QuickBooks® installed. Follow the instructions on the screen and in the Installation Guide. You should be registered on http://www.handifox.com/ to be able to download the HandiFox™ install and Installation Guide.


Can HandiFox™ be installed when QuickBooks® is opened?

It's recommended to open QuickBooks® company file that you are going to use with HandiFox™ in a Single-User Mode and then close QuickBooks® before installing HandiFox™. HandiFox™ will install if QuickBooks® is opened, but the HandiFox™ menu will not appear in QuickBooks® until it is closed and reopened. If you use QuickBooks® 2011 it is required to reboot your PC after installation is completed.


What is the “Application Certificate” window in QuickBooks® and what permissions should HandiFox™ have for correct work?

The "Application Certificate" window is shown in QuickBooks® when a QuickBooks® company file (.QBW) is opened after HandiFox™ is installed. You can select when HandiFox™ can connect to QuickBooks® (whenever the QuickBooks® company file is open, always etc.)

For HandiFox™ to work correctly you should choose the last option “Yes, always; allow access even if QuickBooks® is not running”, and also mark the checkbox “Allow this application to access personal data…” Handifox™ never uses such data, but it has to have access to it in order to interact with QuickBooks® correctly.

You can change the HandiFox™ permissions later if needed.

Please refer to installation Guide for more information about connection options.


How to install HandiFox™ on a Windows Mobile handheld?

There are two ways to install HandiFox™ on the handheld device:

  • The first method (recommended) is to start the installation from your desktop computer. ActiveSync (or Mobile Device Center if you're using MS Vista/7) should be installed and a connection should be established between the handheld device and the desktop computer.
  • The second method is to use .cab file (can be downloaded from HandiFox™ website) and place it on handheld device using any available communication method (copy on the flashcard, for example). Then launch it on the handheld by clicking on the .cab file.


How to install HandiFox™ on an Android device?

There are two options you can follow to install HandiFox™ on your Android device:

  • Make sure the device is connected to the internet. Open the device’s web browser and type the link for downloading HandiFox™ into the address bar, then click Enter on the software keyboard. The download should start. After it is finished, you will be offered to install the downloaded application. The standard steps of Android app installation will follow.
  • Download the HandiFox™ installation package for Android to your PC (paste the download link to the browser’s address bar). Then connect the Android device to your PC as a USB storage and copy the HandiFox™ package on the device. After that find the package on the device using any file browser and run it. The standard steps of Android app installation will follow.


Is HandiFox™ data kept after uninstalling HandiFox™?

When the HandiFox™ application is uninstalled from the handheld device, then data that was created on the handheld since the last synchronization is lost.

When the HandiFox™ application is uninstalled on the desktop, then all HandiFox™ specific data (e.g. handheld users, barcodes, registered handheld devices) is lost. To save the HandiFox™ data use the Export/Import feature.


How can I save HandiFox™ specific data?

All HandiFox™ specific data (e.g. handheld users, barcodes, registered handheld devices) is lost while HandiFox™ is uninstalled. To save the data the HandiFox™ Export/Import feature is used. It is available under the File->HandiFox™ menu in QuickBooks®.

The HandiFox™ Export/Import feature allows exporting and importing of

  • Inventory barcodes
  • Devices, locations and transaction numbering
  • Handheld users
  • Quantity on hand by location

Export operation creates files on the user's hard drive. After uninstalling the HandiFox™ application, these files are not deleted.

So the user can export all the necessary information to files before uninstalling HandiFox™ and import it into the system after the HandiFox™ is installed.


Upgrades

What is an upgrade?

An upgrade is an enhancement to an existing installation of HandiFox™, that modifies it to a higher version. Upgrades usually include improved features and bug fixes.


On what conditions are upgrades provided?

You must have a current support package in order to receive upgrades.


Where do I get the upgrade?

The link to the upgrade should be emailed to you together with the upgrading instructions. If you know the update is out, but you haven't received the link, you can always request it from the support service.


Backups

How to backup HandiFox™ data?

It is strongly advised to make regular backup copies, at least weekly, of your QuickBooks® company file and your HandiFox™ database file. You may backup QuickBooks® by going to File/Save Copy or Backup and select Backup copy. Select the folder for saving the backup file. You may backup the HandiFox™ database by going to the Program Files/Tecom Group/HandiFox™/Database folder and copying the conso.db and conso.log files onto a CD, flash drive, external hard drive, or other device.

Besides, the HandiFox™ consolidated database is backed up automatically every day at 12:00 AM if the PC is switched on at this time. You can change the time for the automatic database backup at the HandiFox™ Settings window in the QuickBooks® Integrated module. The HandiFox™ database backup copies for the last seven days are located at the Program Files/TecomGroup/HandiFox™/db_backup folder.

The remote database on the handheld is backed up every day at 3:00 AM if the HandiFox™ handheld application is running. In case of the database corruption the backup can be used for the data recovery.


Licensing

What is the trial period?

After installation HandiFox™ is run in the trial mode. You can run all features of HandiFox™ Sales version for 30 days, but number of handheld devices that can synchronize is limited to one for HandiFox™ Single Location mode and two for Multi-Location mode. When the trial period expires, you cannot synchronize the handheld anymore.


How do I apply the license?

Right click on the HandiFox™ icon in the system tray, select Register and browse to the HandiFox™ license file (.dat) in the appeared window. After the file is selected, the license is applied.


How can I check the license information?

Right click on the HandiFox™ icon in the system tray, select About. You license information is shown:

  • Customer name
  • Number of allowed devices
  • Expiration date
  • Allowed functionality (Inventory, Verification or Sales)


How can I use more handheld devices than defined in the license?

Request a new license from TECOM Group. When you get the new license, apply it to the system. No data is affected by this action.


Scanner

How can I scan barcodes with an Android device?

There are two ways to scan barcodes on Android devices. The first one involves using a Bluetooth barcode scanner which connects to the handheld via Bluetooth. As an alternative to this, HandiFox™ also supports scanning with device’s built-in camera. Refer to the System Requirements for the list of recommended scanner models.


What button can be assigned for the scanner?

It's not recommended to assign the scanner to buttons, for which a function is already assigned in Windows Mobile. To edit functions assigned to buttons, choose Settings under Start menu. In Personal tab select Buttons. Opened screen Program Buttons tab contains the list of buttons and assigned functions. For the button, which you plan to assign the scanner to, select function "None".


Support

After applying customer credit to an invoice, the invoice does not seem to have updated in HandiFox™.

It is not recommended to use a customer credit as payment in QuickBooks. Because of the way QuickBooks SDK works, HandiFox™ has no way to track when user applies Credit Memo directly to invoice. Workaround: Edit the invoice (e.g. enter a comment), then HandiFox™ application will download the invoice as paid.


Who do I contact if I have difficulties or more questions?

You can contact our support service by e-mail, phone, Yahoo Messenger, or by submitting support request form on our website. For complete contact information please refer to HandiFox™ Support Center.