Ease-of-use and good customer service are the product’s most important features

Ease-of-use and good customer service are the product’s most important features

November 09, 2015

What are your main considerations when choosing a software solution for your business? How about ease of use and customer responsiveness?

There is no need to explain why superior ease of use is the deciding factor for both vendors and users, is there? The unfortunate truth is that the importance of responsive customer service is understood only much later, when the pains start growing and you could use some help.

Capterra, an expert in business software industry, also seem to think those two aspects mustn’t be underestimated and those guys know a whole lot about what customers want. Based on the ease of use and good customer service criteria, HandiFox is among the top rated vendors of inventory management solutions, ranking really high. See the diagram here.

We do know that supreme ease of use makes a big difference. And we do try to be really responsive, insightful and resourceful to keep our customers happy. Therefore, we strongly believe that ease-of-use and customer responsiveness are the key features of HandiFox.

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